AI for Logistics & Supply Chain: Predictable, Efficient, Transparent

Improve on-time performance, reduce empty miles, and automate exception handling with chat + voice workflows for drivers, shippers, and ops.

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AI voice agent assisting over the phone in US/Europe markets

Why CognyX

Reduced fuel spend and empty miles with smarter routing

Optimize multi-stop routing, reduce empty-mile runs, and lower fuel consumption using real-time, AI-driven route intelligence.

Higher OTIF performance through dynamic ETA accuracy

Improve on-time delivery rates with continuously updated ETAs, traffic-aware predictions, and proactive exception alerts.

Fewer WISMO calls via intelligent voice and chat self-service

Enable shippers and consignees to get shipment status, ETAs, and updates through 24/7 AI-powered voice and chat automation.

Compliance-ready telematics data handling for US/EU

Ensure secure, GDPR-aware processing of telematics and shipment data with role-based access controls and complete audit trails.

What We Deliver

Dynamic Routing & Load Planning

Fleet/parcel routing with traffic, weather, delivery windows, and constraints.

ETA Prediction & Alerts

Real-time ETA, exception prediction, proactive SMS/WhatsApp/voice notifications.

Exceptions Automation

Delays, damages, POD/photo capture summarization, detention workflows.

Warehouse AI

Slotting, labor planning, cycle counting and replenishment suggestions.

Driver & Dispatch Voice Agents

Status updates, document capture, appointment rescheduling by phone.

AI for Logistics & Supply Chain: Faster Ops, Lower Costs

AI solutions that streamline transport, improve visibility, and boost delivery performance.

Core Use Cases

  • Carrier-shipper voice updates with authentication

  • Smart appointment scheduling for DCs

  • Automated POD/image capture & summarization

Key Results & Impact

5–12%transport cost reduction
20–35%WISMO reduction
3–7%improved OTIF

Integrations

CognyX AI integrates effortlessly with your existing ecosystem, enhancing capabilities without disrupting workflows.

TMS / WMS / ERP

Telematics (Geotab, Verizon)

Messaging (WhatsApp, SMS, IVR)

Analytics (GA4, PostHog)

FAQ