Voice & Conversational AI Agents
Build production voice AI agents with Vapi, Retell AI, ElevenLabs, Dialogflow CX, Rasa, Amazon Lex, and Twilio for natural phone, IVR, and omnichannel conversations.
Waveform to transcript
- callerI need to move my booking.
- agentThursday at 4 pm is open. Book it?
- callerYes, please.
- agentBooked. You will get an SMS confirmation.
| Typical cost | $10,000–$45,000 (IVR bot to full inbound agent) |
|---|---|
| Timeline | 2–6 wk pilot, then 6–12 wk production hardening |
| Enterprise pricing | Custom, based on volume and complexity |
| Voice stack | Vapi, Retell AI, ElevenLabs, Twilio, Dialogflow CX |
| Channels | Phone, WhatsApp, Messenger, SMS, web chat |
What can a voice AI agent do for my business?
A voice AI agent answers and places phone calls, understands intent, and completes tasks without a human agent. Typical uses are inbound support lines, outbound payment and appointment reminders, IVR replacement, and collections and billing. The agent authenticates callers, fetches account context, and hands off to a live agent with the full transcript when it cannot resolve a request.
How much does a voice AI agent cost?
A basic IVR replacement voice bot typically costs $10,000 to $20,000, and a full inbound support voice agent costs $20,000 to $45,000, based on our 2026 India cost guide. Outbound campaign systems cost $25,000 to $50,000, and omnichannel voice, chat, and WhatsApp starts at about $40,000. Enterprise pricing is custom. Exact cost depends on call volume, integrations, and languages.
AI development cost in India: full 2026 breakdownHow long does it take to launch a voice AI agent?
Discovery takes 2 weeks, a pilot on real data takes 2 to 6 weeks, and production hardening and full rollout across the organization take a further 6 to 12 weeks. Discovery maps your current setup and defines technical KPIs. The pilot validates the core conversation logic. Rollout adds automated workflows and full API synchronization with your CRM, ERP, scheduling, or payment systems.
Which voice AI platforms do you build on?
We build on Vapi, Retell AI, and ElevenLabs for voice, Twilio for telephony, and Google Dialogflow CX, Rasa, Amazon Lex, and Voiceflow for conversation design. Agents connect to Salesforce, Zendesk, n8n, and Zapier. The speech stack uses low-latency speech-to-text and text-to-speech engines that handle accents, barge-in, and background noise.
How do you measure whether a voice agent is working?
We measure hold time, transfers, average handle time (AHT), wrap-up time, and resolution rate against the KPIs set in discovery. In one published CognyX AI project, a Twilio-powered voice agent for a US healthcare provider handles 2,000+ calls per week with a 92% resolution rate. Your results depend on call types and integration depth.
How is caller data kept secure?
Caller data is protected with PII detection, end-to-end encryption, role-based access controls, and rate limits on sensitive operations. Audit logs redact sensitive fields automatically. Outbound calls use consent management and opt-in compliance, and practices align with SOC 2, GDPR, and CCPA. The agent can run in the cloud, in a hybrid setup, or inside your own VPC.
Outcomes & Proof Points
Optimize every touchpoint of your customer journey with intelligent voice and chat automation.
Cut hold time
Resolve customer queries faster with AI-powered conversations that deliver immediate responses.
Reduce transfers
Intent-based routing ensures customers reach the right department the first time.
Faster wrap up
Automatic conversation summaries reduce agent workload and improve efficiency.
24/7 availability
Voice agents are always available, reducing downtime and improving customer satisfaction.
Lower AHT
Streamline conversations with context-aware AI to finish calls more effectively.
Common Use Cases
Inbound support lines
Authenticate users, fetch context, and handle account-related requests instantly.
Outbound reminders & follow-ups
Payments, appointments, renewals, and feedback calls with opt-in compliance.
IVR replacement
AI-driven conversational routing eliminates complex menu trees.
Chat & omnichannel experiences
Seamlessly extend voice AI to WhatsApp, Messenger, SMS, and web chat.
Collections & billing
Automated payment reminders, status updates, and dispute resolution.
How It Works
- 01
Conversation design
Pre-built intent libraries, fallback strategies, and escalation flows for human-like interactions.
- 02
Speech stack
Low latency STT/TTS engines with support for accents, barge-in, and background noise.
- 03
Tool actions
Integrates with CRMs, ERPs, scheduling systems, and payment gateways.
- 04
Compliance
Consent management, GDPR/CCPA compliance, and secure data handling.
Integrations
Google Dialogflow CX
Rasa
Amazon Lex
Twilio
Vapi
Retell AI
ElevenLabs
Voiceflow
N8N
Zapier
Salesforce
Zendesk
Security & Compliance
Built with a security-first architecture to protect sensitive data, enforce strict governance, and meet global compliance requirements.
- 01
auth.scope0.1sleast-privilege token issued - 02
policy.check0.2srequest within policy - 03
pii.redact0.3spersonal data masked - 04
action.approveapprovedapproval required - 05
audit.log0.1sentry written
PII Handling & Encryption
Advanced PII detection, secure processing, and end-to-end encryption to safeguard sensitive information across all data flows.
End-to-End Encryption
Strict Access Controls
Enforced role-based and policy-driven access controls ensuring only authorized users and services can access protected resources.
Zero Trust
Rate Limiting for Sensitive Operations
Granular rate limits applied to critical endpoints and operations to prevent abuse, overload, or malicious activity.
Operational Safety
Detailed Audit Logs with Redaction
Comprehensive audit trails with automatic redaction of sensitive fields to ensure traceability without compromising privacy.
Secure Logging
SOC 2 & GDPR Compliance
Infrastructure and operational practices aligned with SOC 2 controls and GDPR data protection principles.
Compliance Ready
Pricing & Timeline
Efficient delivery modules designed for rapid scale.
- 01
Discovery
2 Weeks
Deep-dive assessment of current infrastructure to identify automation opportunities and define technical KPIs.
- 02
Pilot Phase
2-6 Weeks
Engineering and launching a functional version of the solution to validate the core logic with real-world data sets.
- 03
Full Rollout
6-12 Weeks
Comprehensive scaling across the organization, including automated workflows and full API system synchronization.
- 04
Enterprise Pricing
Custom
Tailored investment models based on volume, complexity, and dedicated support requirements for large-scale ops.
*Pricing is customized based on integration complexity and volume.
About Us
Who We Are
We are a team of AI and automation experts passionate about building next-gen voice and conversational AI solutions that drive business growth.
Our Mission
To help businesses deliver exceptional customer experiences using AI-powered voice agents, chatbots, and automation.
Why Choose Us
With expertise across cloud platforms, CRMs, and AI frameworks, we deliver scalable, secure, and production-ready solutions tailored to your business.
FAQ
Can it understand multiple languages?
Yes, our AI agents support major global languages along with regional accents.
How do you verify callers?
Options include OTPs, knowledge-based questions, or single sign-on integration.
What happens if the agent does not understand?
The call is gracefully transferred to a live agent with full transcript and captured context.
Where is the AI hosted?
Solutions can run on cloud, hybrid, or within your secure VPC, based on your policies.
CognyX took the time to fully understand our project, explained their development approach and delivered within the timeframe they gave us.
Anthony SnowellRecent Case Studies
See how we've shipped production AI for teams that need voice and conversational AI agents — with the architecture and measured outcome behind each build.
Healthcare
AI Voice Agent for a US Healthcare Provider
Handles 2,000+ calls per week with 92% resolution rate.
Tell us what you want to automate.
Free 30-min AI architecture review.
- [email protected]
- Phone
- +91 99748 12447
- Chat on WhatsApp